About Us

Ace of Games is a family based business located in Hamilton, Ontario. We have been in the Gaming and Entertainment Industry for over 10 years. We have worked for some of  southern ontario’s largest entertainment companies. In 2009 we decided to spread our wings and create Ace of Games. Our mission is to make your special event a memorable and lasting experience. No questions asked!

Deposits

A big part of our business is customer pick-up, we allow customers to come to our shop and pick up certain games and concessions for their event. Therefore we ask our customers to leave a rental deposit on all rentals. We do this to ensure that we can maintain a high quality product for years to come for all our customers. Rental deposits are based on rental agreements and not a flat fee. Most deposits are between $50 – $500.  After returning the item, or if a staff pick up, the item will be inspected, if the item is in good condition, the rental deposit will be returned. Please contact us for more information on rental deposits.

Payment

We require all rentals and rental deposits to be paid for upon the rental agreement. We do this to ensure the proper rentals are reserved for your important event and not rented out to other parties. We accept many forms of payment including Visa, MasterCard, PayPal and of course Cash. We offer a 5% discount on all orders if paid in cash.

Replacement Costs

These games and concessions are very expensive, and sometimes cost more to fix then replace. Therefore if our rentals return damaged, stained or just dont return at all, we require the renter to pay the replacement cost of the items. We do this to ensure the product we rent out is of the highest quality and remains that way for all of our customers. Replacement costs are outlined in the rental agreement.

Delivery Services

As mentioned above, some of our games are very large and expensive, for these games only we do not offer pickup. instead we will deliver them to your event for a small fee. Its nice knowing that on that busy day you dont have to run around picking up certain things, just leave the work to us and we will deliver (no pun intended). our standard delivery fee is $30, that is for any delivery within the hamilton and surrounding area. if your event is located outside this area please contact us for more info and pricing. our delivery fee will also vary on the amount of items being delivered, we offer discounted pricing on multiple items. We deliver items on the day/night of the event, if for any reason you are not present at the time given by you for delivery, our driver will remain on premises for 15 mins. after 15 mins the driver will leave and all rental fees will be kept. the same goes for pickup, if you are not ready for any reason past the agreed upon time, we will charge a fee of $30 plus an additional $10 for every 15 minutes past the agreed upon time. so please be on time.

Placing an Order

You can place an order at any time. we have many different ways to contact us. you can contact us by phone at 905-541-2838, by email at aceofgames@live.ca or by filling out our form on the contact us page.

Changing or Cancelling an Order

we understand that people want to change certain things at the last moment. we will always try and accomodate our customers. although at certain times of the year we have items booked 5 months in advance, so if you wish to change you order do it as soon as possible or the item you want may be reserved.

if you wish to cancel an order it can only be done up to and not exceeding 14 days prior to your event. if you cancel after the above mentioned 14 days, the payment for game rental will be kept, and the deposit will be returned.

Customer Pick Up/Drop Off

if you want to pick up the games for your event it must be done on the day of the event. our games and concessions are under high demand from february to november and are rented out most weekends. if you have an event planned on a saturday there is a good chance that the item you are renting was rented out the night before. therefore we ask all of our customers to pickup their items the day of your event unless informed otherwise. customer drop off must be done the day after the event. the drop of time can not exceed 2:00pm the following day, if by any reason you can not return the items at that time, a second rental fee will be deducted from the deposit.